If you need a live answering service? Paperclip delivers professional and bespoke answering services that allow you to focus on running your business, while we answer the phone. In today’s fast-moving business environment, missing a phone call isn’t just an inconvenience — it could mean a missed client, a lost sale, or a damaged first impression.
That’s where we come in. At Paperclip, we provide a reliable and fully tailored live answering service designed to help UK small and medium-sized businesses (SMEs) manage their inbound calls professionally, efficiently, and cost-effectively. We’re not just answering the phone — we’re enhancing your customer experience.
Why Choose Paperclip for Your Live Answering Service?
As an employee of Paperclip, I can confidently say that we’re passionate about helping SMEs shine. Our live answering service is fully UK-based, friendly, and built around your business. Whether you’re a sole trader, a busy office, or a growing enterprise, we’ll ensure your calls are answered promptly and professionally, just as if we were sitting at reception with you.
Here’s what makes us the smart choice:
- Real, UK-based receptionists — no bots or offshore agents
- Instant message delivery by email or text
- Call forwarding, diary management, and appointment booking
- Overflow and out-of-hours call handling
- Bespoke call scripting to reflect your brand voice
- No lengthy contracts, setup fees, or hidden costs
If you need a live answering service? Paperclip delivers exactly that — flexible, people-first support that makes a lasting impact on your customer relationships.
A Great Solution for All Types of Live Answering Service Needs
Every business has unique demands, and our services are designed to meet them all. Whether you’re getting your business off the ground or juggling high call volumes, Paperclip offers a great solution for all types of live answering service needs.
👤 For Solo Entrepreneurs & Freelancers
You wear many hats — but you don’t have to answer every call. We take messages, qualify leads, and free up your time to focus on doing what you do best.
🧑💼 For Growing Teams
Your internal staff can’t catch every call during busy periods. Our overflow live answering service ensures you never miss an important conversation again.
🕘 For After-Hours & Holiday Cover
We don’t clock off when you do. Keep your business open after hours, at weekends or during your annual leave with our out-of-hours service.
📅 For Businesses Needing Virtual Receptionists
We don’t just take messages — we can manage calendars, book appointments, and even log CRM entries. Your virtual front-of-house is sorted.
Whether you need basic message-taking or full receptionist functionality, our live answering service is scalable to your exact requirements.
How We Outshine Other Live Answering Service Providers
We’ve spent time reviewing the top-ranking UK providers in the live answering service space, and many fall short in one of three ways: they’re impersonal, inflexible, or expensive.
At Paperclip, we’re different. Here’s how:
- Tailored scripting — Our agents speak in your brand tone
- Real receptionists — No AI voices or robotic responses
- Simple, fair pricing — No surprise invoices or confusing terms
- Dedicated support — Friendly, consistent service for every client
We don’t use call centres — we use real people who care. This personal touch is what has helped us become one of the most trusted names in SME live answering services across the UK.
FAQs About Live Answering Services
1. What exactly is a live answering service?
It’s a real person answering your calls in real time on behalf of your business. Our receptionists take messages, transfer calls, handle queries, and more — just like an in-house receptionist would.
2. How fast do I receive my messages?
Immediately. Messages are sent via email and/or SMS straight after the call ends, so you can respond quickly and keep things moving.
3. Can I have my calls forwarded to my mobile?
Yes. We can transfer calls to you or your team based on your preferences, availability, or schedule. You can change these instructions at any time.
4. Is there a long-term contract or setup fee?
No. Our service is designed to be flexible and accessible. There are no setup fees, and you’re not tied into a long-term contract. Just great service, when and how you need it.
Get Started with Paperclip’s Live Answering Service Today
If you need a live answering service? Paperclip delivers professional and bespoke answering services that allow you to focus on running your business, while we answer the phone. From day one, we’ll work closely with you to ensure our service fits your company’s voice and vision.
Whether you’re looking to improve customer service, reduce distractions, or ensure you never miss a call again, Paperclip is ready to help.
